Remote Technical Support Specialist Job Openings in India 2026!!!
Bloomreach announced job vacancy for the post name of Remote Technical Support Specialist. The place of posting will be at Remote ( Work From Home). Candidate who have completed Graduate/ Post Graduate/ Engineering with Freshers and experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Bloomreach |
| Qualification | Graduate |
| Skills | TECHNICAL SUPPORT CUSTOMER SUCCESS, IT Helpdesk, consultancy, etc |
| Category | support |
| Work type | Remote |
| Position | Technical support specialist |
| Location | Remote |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | 8012824 |
They’re looking for a technically curious andcustomer-frst Technical Support Specialist I tojoin their Global L1 Support team. This is acustomer-facing role where you’ll own theend-to-end resolution of customer issues onthe Loomi Platform, ensuring every interactionis handled with speed, precision, and empathy.You’ll be the customer’s first point of contactand a vital link in their support ecosystem,turning complex technical problems into clear resolutions and customer frustration intoconfidence. If you thrive in fast-paced environments, enjoy diagnosing and troubleshooting issues, and genuinely care about the people you help, this role is built foryou.
ROLES AND RESPONSIBILITIES
- Own end-to-end support tickets on the Loomi Platform, using structured diagnostics to deliver rapid, clear resolutions that build customerconfidence.
- Maintain proactive communicationand ticket hygiene to ensure aseamless, empathetic support experience throughout the customerjourney.
- Meet and consistently maintain L1KPIs and SLA targets.o Create Knowledge Base articles toenhance team resolution speed andconsistency.
- This role requires providing 24x7support and participating in the on-callrotation as per team guidelines.
- Use the standard support tool stack confidently and reliably in your daily workflow.
- Leverage strong Al fluency to increase workflow efficiency while verifying Al insights to ensure accurate customer and external communications.
- Set accurate expectations, provide proactive progress updates, and de- escalate sensitive or high-urgency situations with confidence.
- Follow established communication standards, templates, and best practices to ensure consistent, high- quality customer experiences.
- Facilitate seamless ticket handovers, ensuring every team member has the full context.
REQUIRED SKILLS AND QUALIFICATION
- 1-3 years of professional experience intechnical support, customer success, IThelpdesk, consultancy, marketing,campaigns, CRM, or a closely related field.
- Demonstrated ability to troubleshoottechnical issues methodically andcommunicate findings clearly to non-technical audiences.Fluency in English, with strong written andverbal communication skills.
- Familiarity with SaaS platforms, webtechnologies, or cloud-based systems.
- Comfortable with working in a ticketingenvironment with SLAs and performance metrics.
- A proactive working style with the abilityto manage multiple open casessimultaneously.
- Openness to feedback and a genuine driveto grow technically and professionally.
NICE TO HAVE
- Experience supporting marketingtechnology, eCommerce, orpersonalization platforms.
- Exposure to Al-assisted workflows or toolsin a professional context.
- Experience in a global or distributedsupport team operating across multipleregions.
APPLY LINK – https://job-boards.greenhouse.io/bloomreach/jobs/8012824
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