Technical Support Engineer Job Openings in Chennai 2026!!!
Rocket Software announced job vacancy for the post name of Technical Support Engineer. The place of posting will be at Chennai. Candidate who have completed Graduate/Engineering/ Post Graduate with Freshers and experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Rocket Software Inc. |
| Qualification | Graduate |
| Skills | strong problem solving, analytical and technical skills |
| Category | technical support |
| Work type | onsite |
| Position | Technical support Engineer |
| Location | Chennai |
| Salaru | As per company norms |
| Job type | Full time |
| Requisition id | R2026-6488 |
The Technical Support Engineer provides advanced technical assistance to Rocket Software customers, addressing complex issues related to installation, setup,configuration, and functionality of rocket products. This role is responsible for diagnosing and troubleshooting technical problems,delivering timely resolutions, andcollaborating with development teams to drive long-term solutions.The engineer operates as part of a collaborative support team while demonstrating the ability to work independently with minimal supervision.
ROLES AND RESPONSIBILITIES
- Deliver expert-level technical
support for Rocket Software
products across customer
environments - Troubleshoot and analyze
reported issues, identifying root
causes and implementing effective
solutions - Guide customers through problem
resolution, ensuring a high level of
satisfaction
. Collaborate with engineering and
development teams to escalate
defects and contribute to
permanent fixes - Document troubleshooting
processes, solutions, and best
practices for internal and customer
knowledge sharing
· Participate in continuous
improvement of support processes
REQUIRED SKILLS AND QUALIFICATION
- Exposure to Open Systems /Distributed Platforms (Linux, UNIX,Windows). Basic familiarity with mainframeenvironments is a plus
- Strong problem-solving, analytical,and troubleshooting skills
- Effective communication skills,both written and verbal
- Ability to work independently andas part of a team in a fast-pacedenvironment
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