Customer Support Analyst ll Job Openings in Hyderabad 2026!!!
GHX announced job vacancy for the post name of Customer Support Analyst ll. The place of posting will be at Hyderabad. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | GHX |
| Qualification | Graduate |
| Skills | Self organization and time management skills with attention to detail |
| Category | customer Support |
| Work type | Onsite |
| Position | customer Support Analyst ll |
| Location | Hyderabad |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | 4699734005 |
Responsible for providing effective customerand service support to the GHX user community. Primarily responsible forproviding professional, courteous, andefficient support for GHX customers according to established procedures andapplication of critical thinking and GHXsolution expertise. Position requires acommitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations
ROLES AND RESPONSIBILITIES
- Serves as a primary point of contact for GHX customers’ communication via phone, email, and Chat.
- Resolves GHX Support and product issues by participating in inbound Support
- request triage, routing and resolution as needed.
- Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.
- Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the
- designated Salesforce application.
- Participates in solution development and enhancement to improve the customer experience.
- Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.
- Uses GHX knowledgebase articles,training sessions and other availableresources to developa functional understanding of GHX products and services to resolve customers issues anddrive utilization.
- Meet or exceed productivity and performance measures for the position asdefined.
- Monitor and respond to customer cases,system alerts or other servicemanagement related notifications withinresponse time goals.
- Other responsibilities, as assigned.
REQUIRED SKILLS AND QUALIFICATION
- Demonstrate effective troubleshootingskills to identify root cause to provideaccurate solution and inform prevention ofrepeat occurrences.Ability to balance multiple work tasks atthe same time and deliver solutions in atimely manner with quality.
- 2+ yrs. Experience with relevant CustomerService ExperienceSelf-organization and time managementskills with attention to detail.
- Ability to work collaboratively in adynamic environment.Customer service and interpersonal skillsGrowth mentality that embraces changeand owns personal contribution to success.
- Bachelor’s degree or equivalentcombination of training and experience.Ability to define problems, collect data,establish facts and draw valid conclusions.
- Must have the ability to follow verbal andwritten communications and communicateeffectively with customers and coworkersin a professional and courteous manner.
- Must be able to explain, follow and enforceoperating policies and procedures as
ADDITIONAL INFORMATION
- Must be a Graduate• Flexible working with US shifts
- Work from the officeTransportation – 1 way provided (Dropcab)
APPLY LINK – https://job-boards.greenhouse.io/globalhealthcareexchangeinc/jobs/4699734005
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